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Other journals in the Emerald system will review this latest volume for its wider intrinsic content, so what does it have specifically for reference librarians? Well, we can start, very profitably, with Bob Duckett's survey of reference and information services, and discover the good news that despite my gloomy prognostication of five years ago that Bob was the last reference librarian (a nomination that sounds like a title for an American cult TV series) there are apparently still others with that title in the UK, although a dwindling band. One of the perennial strengths of this series is its pretty...
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