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You can't have it both ways. Keeping statistical records is a dreadful task, adding an enormous administrative burden to anyone trying to run a public service. It is also crystal clear to anyone that a simple set of statistics cannot present a complete picture of any organisation's activities. It is all too easy to be critical of our over‐audited and over‐regulated state – I too have done it: trying to patch together figures for the Society of National and University Library statistical return while saying to myself “Everyone knows that the Institute of Psychiatry library is the best of its...

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