Guide to Business Etiquette (2nd ed.)

In 2009, the American financier Bernard “Bernie” Madoff was sentenced to 150 years in prison for defrauding his clients out of billions of dollars. By all accounts his golfing etiquette was exemplary, but that is little comfort to those who put their trust in him. It was that thought which made me sceptical of the Cook's handbook before I sat down to read it; a scepticism which has not been dispelled by actually sitting down and reading it. The Guide to Business Etiquette is published as part of Prentice Hall's series of “brief, practical, reader‐friendly” business communication guides – a...