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Journal Articles

AI-driven passenger experience monitoring in railway operations: a Reddit-based NLP analysis of service failures, sentiment and operational priorities

Sezai Tunca, Elçin Noyan
Journal: Railway Sciences
Railway Sciences 1–23.
https://doi.org/10.1108/RS-07-2026-0059
Published: 07 September 2026
... dimensions of passenger experience that are not adequately captured by official performance indicators. Design/methodology/approach Using the official Reddit API, the study collected 61,328 documents published between July 2024 and July 2026 across five railway communities. The framework combines lexicon...
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Includes: Supplementary data
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