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Volume 32, Issue 2
1 June 2004
Reference Services Review Cover Image for Volume 32, Issue 2
Conceptual Paper| June 01 2004

Reaching in Available to Purchase

Ilene F. Rockman
Ilene F. Rockman
Manager of the Information Competence Initiative for the Office of the Chancellor of the California State University System, Hayward, California, USA, and Editor of Reference Services Review
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2054-1716
Print ISSN: 0090-7324
© Emerald Group Publishing Limited
2004
Reference Services Review (2004) 32 (2): 101–102.
https://doi.org/10.1108/00907320410537621

Focuses on the importance of providing internal customer services to library staff and student assistants, by encouraging recommendations and suggestions for service improvements. By doing so, a positive impact can result and a clearer message can be delivered to external constituencies.

Keywords:
Customer service management, Libraries, Employees participation, Communication, Human resource management
© Emerald Group Publishing Limited
2004
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