Further thoughts about putting the user at the center Available to Purchase

The purpose of this paper is to articulate questions about one of the critical challenges facing librarians at all levels and in all types of libraries today – putting the user at the center.

Reflects on users and how libraries can better serve them.

Proposes three steps that are fundamental to putting the user at the center: asking core questions; discovering new tools and new ways of thinking about users and their behaviors; and contributing to the development of processes and criteria that can help librarians make decisions about new services or technologies that go where users want to go.

Underscores the value of putting the user at the center, while at the same time exploring the complexity of implementation.