This article aims to explore the attitudes of academic reference librarians toward generalist and subject specialist reference service, and to present an examination of the ways that these librarians obtain training to handle a range of research queries that fall outside their areas of expertise.
A literature search was conducted to explore the current best practices for ongoing professional training. A follow up survey was conducted among reference librarians to gain insights into their attitudes toward generalist and subject specialist reference activities, and their participation in, and attitudes toward, related professional education and training.
The results suggest that the reference librarians who responded have a high comfort level for answering queries in a range of subject areas, and that while some librarians may defer to a readily available subject expert this is not a reflection of their confidence in their own ability to have assisted the patron.
Based on the insights garnered from this survey, the authors did an additional review of the literature and incorporated the additional research for their conclusions and recommendations as to how reference librarians, regardless of whether they regard themselves as generalists or specialists, can best expand their knowledge of reference sources in additional fields and answer queries outside their areas of expertise.
Other libraries and reference librarians can use the results of the paper to develop their own training/professional development programs and activities.
