... behavior, as well as to help the group come to a consensus about how the reference interview should be conducted locally in the online and in‐person environments. There are many methods for evaluating reference service, including obtrusive and unobtrusive studies, patron satisfaction or survey‐based...

... less than satisfactory for both the student and the librarian, requiring that a telephone call be made in order to conduct a reference interview. A chat reference service was offered to off‐campus nursing students as an alternative method of contacting the subject librarian or the library...

...Sarah Barbara Watstein Provides an examination of conference papers as illustrations of scenario planning in action. Includes a summary of each author’s understanding of whether or not reference service has a future, and presents highlights of each author’s future vision for reference services...

... to access information in the provision of medical services to users, developing a model to provide efficient and effective digital reference services, incorporating the power of Java and Oracle to develop databases which deliver needed content easily and conveniently, recognizing that the design...