... less than satisfactory for both the student and the librarian, requiring that a telephone call be made in order to conduct a reference interview. A chat reference service was offered to off‐campus nursing students as an alternative method of contacting the subject librarian or the library...

...Sarah Barbara Watstein Provides an examination of conference papers as illustrations of scenario planning in action. Includes a summary of each author’s understanding of whether or not reference service has a future, and presents highlights of each author’s future vision for reference services...

... in eliciting feedback from users would definitely result in improved reference service.” Chief among the library’s goals from this project were improving local reference desk practices by developing a consistent service framework for level of service delivery at its various reference service points...

... systemic to our existence, must be aligned with those of the capabilities of technological services. © MCB UP Limited 2001 Academic libraries Vision Organizational change Reference services Technological innovation One can start a lively debate on the topic of whether services drive...