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Keywords: AI
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (1): 66–91.
Published: 24 January 2025
...Cong Xu; Sandie Loo Purpose The purpose of this review is to examine the current state-of-the-art in artificial intelligence (AI) implementations within library settings across Southeast Asia. Design/methodology/approach The study uses the AI Library Services Innovative Conceptual Framework...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2022) 50 (3-4): 392–405.
Published: 24 October 2022
...Sharesly Rodriguez; Christina Mune Purpose This paper aims to detail how a university library developed an AI chatbot to meet a growing need for virtual reference services. This chatbot was developed using Google's free Dialogflow bot platform and embedded in the library's website. With the onset...
