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Keywords: Academic Libraries
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Journal Articles
Journal:
Reference Services Review
Reference Services Review 1–19.
Published: 24 July 2026
...Margaret Sinclair Brown-Sica; Rebecca A. Croxton; Jennifer Church-Duran Purpose This study aims to examine the types of questions and requests submitted through academic library chat reference services, how transaction types and complexity vary across institutions and which interactions may...
Journal Articles
Journal:
Reference Services Review
Reference Services Review 1–18.
Published: 20 July 2026
... disruption (Moonasar, 2024). The rapid evolution of digital technologies has profoundly transformed the role of reference librarians in academic libraries. Digital reference services, including online chat, virtual assistance, AI-mediated search systems, and discovery platforms, have expanded...
Journal Articles
Journal:
Reference Services Review
Reference Services Review 1–24.
Published: 07 July 2026
...Sailendra Malik; Sukumar Mandal Purpose This article constitutes a synthesis of the intellectual history of the area of virtual and extended reality (VR/XR) services in academic libraries during the first two decades, tracing the intellectual history of the Second Life experimentation, to current...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (3): 327–340.
Published: 09 June 2026
... such as reading, writing, and idea generation. It differs from trust or usefulness because it captures both affective judgment and behavioral intent, the degree to which students feel the tool fulfills their needs and are willing to continue using it. Academic libraries Information services Information...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (2): 178–202.
Published: 11 May 2026
... Academic libraries Challenges Opportunities Since the establishment of the School of Library Economy by Melvil Dewey at Columbia College (now Columbia University, New York, USA) in 1887, Library and Information Science (LIS) has evolved into a dynamic academic discipline dedicated...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (3): 241–263.
Published: 05 March 2026
...Neema Florence Mosha; Patrick Ngulube Purpose To examine the role of academic libraries in supporting Science, Technology, Engineering, and Mathematics (STEM) education within higher learning institutions in Tanzania, specifically through the integration of artificial intelligence ( AI...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (1): 80–90.
Published: 05 February 2026
... Librarian , Vol. 29 No. 2 , pp. 133 - 157 , doi: 10.1080/01639261003742249 . Oh , K.E. and Colón-Aguirre , M. (2019), “ A comparative study of perceptions and use of Google Scholar and academic library discovery systems ”, College and Research Libraries , Vol. 80 No. 6 , pp. 876...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (1): 15–30.
Published: 25 November 2025
...Akinade Adebowale Adewojo; Oluwasegun Moses Olatunji; Precious Monjolaoluwa Olalere Purpose This study examines the effects of AI-driven tools on reference services and staff roles in academic libraries in Nigeria. It explores how AI technologies, such as chatbots and machine learning algorithms...
Journal Articles
Carolyn Caffrey, Katie Perry, Hannah Lee, Laura Dowell, Samantha Warriner, Marwin Britto, Courtney Shareef, Aric Haas, Thomas Philo, Dana Ospina, Nicole Wood, Hallie Clawson, Katie Paris Kohn, Dieter Mackenbach, Maggie Clarke
Journal:
Reference Services Review
Reference Services Review (2025) 53 (2): 143–237.
Published: 20 October 2025
... Licensed re-use rights only Academic libraries Information literacy Special libraries Library instruction School libraries Medical libraries Reference Services Review has published an annotated bibliography on library instruction materials published in the previous calendar year...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (2): 95–109.
Published: 29 September 2025
...Ali Kavak Purpose This study aims to examine the views, expectations and concerns of academic library users in Türkiye towards AI-enabled services. Design/methodology/approach The research was conducted using the survey model. The study included 1,142 academic library users selected through...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (1): 43–51.
Published: 27 November 2024
...Kathleen Baril Purpose A review of the literature on how academic library staffing is adjusted is especially relevant right now, as higher education is anticipating a large decline in college-age students matriculating into colleges and universities beginning in 2025. Academic libraries...
Journal Articles
Carolyn Caffrey, Katie Perry, Tessa Withorn, Hannah Lee, Thomas Philo, Maggie Clarke, Jillian Eslami, Elizabeth Galoozis, Katie Paris Kohn, Dana Ospina, Kimberly Chesebro, Hallie Clawson, Laura Dowell
Journal:
Reference Services Review
Reference Services Review (2024) 52 (3): 298–384.
Published: 21 October 2024
... for academic library practitioners, library science students and researchers wishing to learn about IL in other contexts. Design/methodology/approach This paper annotates 374 English-language periodical articles, dissertations, theses and reports on library instruction and IL published in 2023. The sources...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (3): 397–408.
Published: 30 September 2024
...Margaret Bates Purpose This article describes a workflow designed for liaison librarians at an academic library creating short-form video content to increase student engagement with the library and improve student awareness of library resources and services. Design/methodology/approach...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (3): 385–396.
Published: 24 September 2024
... Limited Licensed re-use rights only Academic libraries Professional development Online learning objects Universal Design for Learning Inclusive Accessible As technology changes, established library professionals must continually update their practices to meet the demands...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (4): 474–485.
Published: 19 September 2024
...Kristen L. Becker Purpose Aggressive weeding in academic libraries is becoming more commonplace as colleges seek to create student-centered environments and space is at a premium. For one community college in the Southwest United States, several factors required the library to proactively weed its...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (4): 511–528.
Published: 13 September 2024
... this conversation, an appreciative inquiry approach using a SOAR analysis was used, instead of a traditional strengths, weaknesses, opportunities and threats (SWOT) analysis, to utilize a constructivist approach to future thinking. This case study will explore rightsizing as it pertains to academic libraries...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (4): 496–510.
Published: 05 September 2024
... rightsizing effort set in the context of a new strategic plan and can function as a model at other regional academic institutions. It is no secret that many academic libraries are reducing their print collections. Because of the increased availability of e-books (both those held locally and those available...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (4): 486–495.
Published: 27 August 2024
...Michael LaMagna; Andrea Rodgers Purpose Recognizing the magnitude of disruption the pandemic caused for academic libraries, this study considers past collection development approaches considering a new post-pandemic landscape. It questions tried-and-true best practices held at our institution...
Journal Articles
Paula R. Dempsey, Glenda M. Insua, Annie R. Armstrong, Holly Joy Hudson, Kristyn Caragher, Mariah McGregor
Journal:
Reference Services Review
Reference Services Review (2024) 52 (3): 420–449.
Published: 26 August 2024
..., health sciences, humanities, STEM (other than health/medicine) and business/economics. AskALibrarian is a chat reference service offered by many academic libraries to reach patrons as they conduct online research. University of Illinois Chicago (UIC) is a large, public research institution...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (4): 463–473.
Published: 22 August 2024
...Pam Gladis; Māra Wiggins Purpose Academic libraries are having to reconsider personnel, collections, space, and budget. This paper provides examples of how rightsizing opportunities in those areas can be approached in a positive way. Design/methodology/approach Librarians at a small, rural...
