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Keywords: Anxiety-uncertainty management
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 55–66.
Published: 19 October 2020
...Brady Lund Purpose This paper aims to present an overview of the history of communication research and theory in reference services literature and to discuss the potential of one relatively recent-emerging theory of communication (anxiety-uncertainty management theory) to describe and mitigate...
