... of the challenging tasks academic libraries face in their mission to prove value. This case study provides a candid discussion of both successes and obstacles encountered in using a change leadership model to address each of these. It may also inspire other possible uses of such a model within academic libraries...

...Jennifer Rosenfeld; Raida Gatten; Meredith Gorran Farkas Purpose The purpose of this paper is to explore the idea of using Kotter's eight‐step model for change leadership to create a culture of assessment that is embedded in the organizational culture of an academic library. Design/methodology...