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Keywords: Chat reference origin
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Journal Articles
Chatting while you work: Understanding chat reference user needs based on chat reference origin
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2018) 46 (4): 587–599.
Published: 27 April 2018
...Thomas Stieve; Niamh Wallace Purpose To understand chat reference user needs at the University of Arizona Libraries, this study aims to analyze the differences in READ (Reference Effort Assessment Data) scores and content from two different chat reference origins: the library website and, course...
