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Keywords: Chat reference services
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Journal Articles
Chatting while you work: Understanding chat reference user needs based on chat reference origin
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2018) 46 (4): 587–599.
Published: 27 April 2018
... insight into the variations of how and why users ask for help at different chat reference service points. Findings The results of the content comparison inform the understanding of the reasons behind library users’ needs and questions at various stages in their academic workflow. The analysis also has...
