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Keywords: Chat transcripts
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Journal Articles
Chatting while you work: Understanding chat reference user needs based on chat reference origin
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2018) 46 (4): 587–599.
Published: 27 April 2018
... sites within the campus course management system, Desire2Learn. Design/methodology/approach The authors have used a mixed methods approach, whereby ordinal regression has been performed on READ scores and grounded theory on chat transcripts in the analysis of themes. This content comparison offers...
