... the challenges, areas and strategies of application new technologies in virtual reference services. Design/methodology/approach To gather data from library science literature, a search was performed using virtual reference terms and their various equivalents, combined with chatbot, blockchain, next...

...Sharesly Rodriguez; Christina Mune Purpose This paper aims to detail how a university library developed an AI chatbot to meet a growing need for virtual reference services. This chatbot was developed using Google's free Dialogflow bot platform and embedded in the library's website. With the onset...