... were coded using an in vivo method of coding to identify themes and trends that can be applied to library instruction and outreach. Findings Students were concerned about access to resources, types of library resources, searching for resources and library locations, among other things. Additionally...

... of subscription databases that seem to change daily? The answer to all of these questions lies in the knowledge management practice of converting tacit knowledge into explicit, codified knowledge. Knowledge management Codes Reference services Databases © Emerald Group Publishing Limited 2004...