... an effective program. Elise Ferer can be contacted at: etf25@drexel.edu 15 07 2020 14 09 2020 19 09 2020 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Marketing Library services Communication Outreach First-year students...

...Brady Lund Purpose This paper aims to present an overview of the history of communication research and theory in reference services literature and to discuss the potential of one relatively recent-emerging theory of communication (anxiety-uncertainty management theory) to describe and mitigate...

... exploration of the concept of humility to understand what cultural humility means and how it differs from cultural competence and other approaches to intercultural communication in libraries. Findings Despite some reservations with the term itself, the authors find that a practice of cultural humility...

... The study’s findings strongly reveal the need for libraries and librarians to highly prioritize effective communication when providing service to international students. Originality/value This is only the second study to ever focus on the library experiences of Saudi Arabian students in American academic...

..., the literature suggests that the profession is not generally focusing on how English-speaking librarians can use their expertise to help patrons to access materials in their native languages. Culture Reference services Workplace training Customer service Communication Foreign Language collections...

...Bridget Farrell Purpose – This paper aims to examine how interviews of learning commons partners were used to improve communication and collaboration between the library and its partners. Design/methodology/approach – Interviews were conducted with representatives from each of the eight...

...Diana K. Wakimoto; Christine Susan Bruce Purpose – This paper aims to explore the varying ways in which academic archivists in the USA experience archives, how these experiences compare to those of academic librarians and how we can use these findings to improve communication and collaboration...

...Ameet Doshi Purpose This article looks at the function and the value of this Twitter as a form of communication within an academic library. Design/methodology/approach The article is anecdotal and based on the author's experience at Georgia Tech library. Findings In the author's opinion...

...Steven Bell Purpose Twitter is an important communication tool with college students. This article aims to emphasize that, while Twitter is useful for sharing information about the library, more can be learned from using it as a digital listening post. Design/methodology/approach...

...Li Zhang Purpose To discuss library services with attention to effective communication between public service professionals and East Asian library clientele. Design/methodology/approach A wide range of library literature (1984‐2001) about serving international students is reviewed to provide...

... and understanding of the library, but also they will be able to extend their knowledge to others. It is a win‐win situation for all involved. © Emerald Group Publishing Limited 2004 Customer service management Libraries Employees participation Communication Human resource management...