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Keywords: Competences
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Journal Articles
Mapping information literacy using the Business Research Competencies
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2018) 46 (4): 543–564.
Published: 24 May 2018
... and a replicable methodology for other institutions. Design/methodology/approach In this paper, the authors will examine two case studies at large research universities that evaluate curriculum mapping against the BRASS Business Research Competencies at the undergraduate and the graduate business levels...
Journal Articles
E‐resource helpdesk into virtual reference: identifying core competencies
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2010) 38 (3): 347–359.
Published: 17 August 2010
...Taryn Resnick; Ana Ugaz; Nancy Burford Purpose The purpose of this paper is to determine core competencies, for use as a foundation for staffing and training, and necessary to provide effective electronic resource (ER) access support. Design/methodology/approach The authors analyzed 580 ER...
Journal Articles
Chat reference competencies: identification from a literature review and librarian interviews
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2007) 35 (2): 195–209.
Published: 15 May 2007
...Lili Luo Purpose The paper seeks to present the identification of chat reference competencies, with the goal of providing behavioral objectives for professional chat reference performance. Design/methodology/approach The competency identification effort presented in this paper consists of two...
Journal Articles
Instruction design collaborations with government information specialists: Opening the conversation
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2007) 35 (1): 123–136.
Published: 20 February 2007
... of additional resources in the provision of information literacy instruction. Government Information literacy Instructions Librarians Academic staff Competences © Emerald Group Publishing Limited 2007 A second barrier is the Superintendent of Documents (SuDoc) classification system...
Journal Articles
Getting down to business: library staff training
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2004) 32 (3): 293–301.
Published: 01 September 2004
...James Cory Tucker Develops a model for a library staff training program for business reference. The program identifies core business reference competencies for library staff and uses performance measure standards to meet Reference and User Services Association guidelines. Provides a training...
Journal Articles
Information competence as a value‐added product: applying the business model to academe
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2004) 32 (3): 234–248.
Published: 01 September 2004
...Frank Vuotto This article details the process behind utilizing business models and concepts to create one of the most comprehensive subject‐specific information competence Web sites in the USA. The idea of an information competence Web site as a product – created to meet a specific need...
Journal Articles
Digital reference: training and assessment for service improvement
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2003) 31 (3): 227–236.
Published: 01 September 2003
... with an assessment of competencies designed to reveal gaps in training that would be the starting point for a revised training program. The objectives of the first assessment were to isolate librarian‐error from user‐error, software‐error and network‐error. This assessment is the first piece of wide‐ranging...
Journal Articles
Reflections on collaboration: learning outcomes and information literacy assessment in the business curriculum
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2002) 30 (4): 307–318.
Published: 01 December 2002
...Ann M. Fiegen; Bennett Cherry; Kathleen Watson Develops a model whereby information literacy competencies are formally adopted as learning outcomes for an undergraduate business curriculum. The information competencies are some of the mission driven competencies developed by a College of Business...
