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Keywords: Computer‐mediated communication
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2012) 40 (1): 24–48.
Published: 10 February 2012
... the millennial generation of reference workers on virtual reference. Design/methodology/approach This paper is a combination of a case study and theoretical approach including a literature review of “computer mediated communication” (CMC) theory as well as Reference and User Services Association (RUSA) best...
