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Keywords: Content analysis
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Journal Articles
Reference Services Review (2024) 52 (2): 247–256.
Published: 28 November 2023
... at: sandy.hervieux@mcgill.ca 10 05 2023 14 09 2023 18 09 2023 07 10 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Methodology Academic libraries Analysis Content analysis Virtual reference Transcript analysis Research...
Journal Articles
Reference Services Review (2022) 50 (3-4): 356–376.
Published: 25 April 2022
... Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Best practice Business education Content analysis Education Financial literacy Library services Public libraries Financial literacy (FL) is a seemingly simple concept, but, in many cases...
Journal Articles
Journal Articles
Journal Articles
Reference Services Review (2018) 46 (4): 529–542.
Published: 30 October 2018
... Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Information literacy University libraries Content analysis Virtual reference Instruction Chat Virtual reference services are ubiquitous in academic and public library settings, serving local...
Journal Articles
Reference Services Review (2018) 46 (4): 500–512.
Published: 28 September 2018
...@uic.edu 02 01 2018 18 05 2018 18 06 2018 18 06 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Information literacy Library instruction Content analysis LibGuides ACRL framework Course guides Online research...
Journal Articles
Reference Services Review (2016) 44 (1): 61–75.
Published: 08 February 2016
... Services Review: content analysis, 2006-2011 (2012). The author manually reviewed the content of all journal issues from 2012 through 2014 using both print and online copies of the journal, accessed through the Emerald Group Publishing web site. Information reviewed included total number of articles per...
Journal Articles
Reference Services Review (2015) 43 (4): 656–672.
Published: 09 November 2015
... – This is the first study in the library community to conduct a detailed analysis of the virtual reference transcripts from a large Canadian university using the NVivo™ content analysis software. The study developed and employed more detailed coding categories then has been used in previous studies to provide more...
Journal Articles
Reference Services Review (2012) 40 (2): 182–198.
Published: 11 May 2012
... Journal articles Content analysis Founded in 1972, Reference Services Review is now entering its 41st year of publication. In 2006, the journal transitioned its editorial leadership from the late Ilene Rockman, who served as editor since 1986, to the current editors, Eleanor Mitchell...
Journal Articles
Reference Services Review (2003) 31 (1): 81–95.
Published: 01 March 2003
...Vicki Feast Using content analysis and staff interviews, this study evaluated the impact of an action plan that aimed to assist in integrating information literacy skills into teaching and learning practices of eight first‐year core business courses in the Division of Business and Enterprise (BUE...

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