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Keywords: Continuous improvement
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2005) 33 (1): 5–6.
Published: 01 March 2005
... to establish continuous improvement activities about the quality of their services provided through the World wide web or within the library facility, while other libraries may want to gain a deeper understanding of how to communicate with users in order to more effectively market their services. Still, other...
