...Sophie Bury Purpose This article explores the affective dimensions of academic librarians’ experiences during the forced pivot to emergency remote teaching because of the Covid-19 pandemic. Design/methodology/approach Through semi-structured interviews with librarians at 18 university...

...Niki Fullmer; Katie Strand Purpose This case study explores how universal design for learning (UDL)-informed online instruction modules developed during COVID-19 can better support student information literacy outcomes. This study will also examine how hybrid learning lends itself to UDL and may...

... of coronavirus disease 2019 (COVID-19), UCLA Library rapidly transitioned from entirely in-person to entirely online services. With multiple service points pivoting, UCLA was redundant to have multiple online desks providing Zoom appointments and that quickly became apparent. Moreover, transitioning in-person...

... Emerald Publishing Limited Licensed re-use rights only Information services Reference services Public services Virtual reference COVID-19 Student assistants Integrating student assistants into virtual front-line reference services can bolster and support the work of librarians...

...Emy Nelson Decker; Karen Chapman Purpose This article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches used to train chat operators during this time inform both current and future...

...Sandra De Groote; Jung Mi Scoulas Purpose This study examines differences in library use patterns (in-person visits, online use, reference transactions, library resource and services use) pre-COVID-19 and during the COVID-19 pandemic through multiple data sets. Design/methodology/approach...

...., 2016 ; Matteson et al., 2011 ; McKewan and Richmond, 2017). Studies of this nature allow librarians to better understand the needs of their users and improve virtual reference services. As the COVID-19 pandemic caused the closure of universities across North America, libraries had...

...Magnus Osahon Igbinovia; Omorodion Okuonghae; John Oluwaseye Adebayo Purpose The continuous spread of the corona virus disease 2019 (COVID-19) pandemic has generated public health concern with avalanche of information accompanied by series of fake news. Thus, this study examined the effect...

...Alexandros Koulouris; Eftichia Vraimaki; Maria Koloniari Purpose The study aims to explore Greek libraries’ social media presence and library operation and social media use during the coronavirus disease 2019 (COVID-19) lockdown. Design/methodology/approach Primary data were collected via...