... identity, digital competencies and institutional factors in shaping digital reference services in Southwest Nigerian university libraries. It contributes to the growing discourse on integrating emerging technologies, particularly AI, into librarianship and highlights context-specific challenges...

... Emerging technologies Online services User experience While there are many full-service chatbot options available for purchase or subscription, these services can run well into the tens of thousands a year depending on the number of users and transactions. These costs may not be sustainable...

... – Authors discuss the need for sustainable decision-making that addresses a perceived lack of evidence surrounding emerging technologies, a dilemma that many library educators and practitioner-researchers will have faced in their own library instruction. To support the evidence-informed selection...