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Keywords: Empirical study
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Journal Articles
Referring academic library chat reference patrons: how subject librarians decide
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 94–110.
Published: 01 February 2021
... Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Academic libraries Reference services Empirical study Virtual reference Online reference Subject librarians Chat Research results University libraries If the student’s needs are specialized...
Journal Articles
A rubric and methodology for benchmarking referral goals
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2018) 46 (1): 110–127.
Published: 23 February 2018
... challenges, an opportunity exists to develop more robust methods to identify, assess, benchmark and train staff in the uses and benefits of appropriate reference referrals. User studies University libraries Empirical study Reference services Research results Workplace training © Emerald...
