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Journal Articles
Reference Services Review (2019) 47 (2): 91–105.
Published: 31 May 2019
... institution, including drawing on themes in existing frameworks, soliciting campus feedback and making revisions. Design/methodology/approach A draft digital literacy framework was created following the work of an initial library task force. Focus groups were conducted to gather feedback on the framework...
Journal Articles
Reference Services Review (2001) 29 (4): 294–300.
Published: 01 December 2001
... and devised tools that could assess many aspects of instruction. The tools created included end‐of‐class surveys for measuring student satisfaction, self‐evaluation forms, peer‐evaluation forms for constructive feedback, and class‐specific evaluation forms. Once these tools were in place, the Instruction Team...

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