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Keywords: Generational differences
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (3-4): 294–308.
Published: 10 October 2025
...Shih-Chuan Chen Purpose This study investigates how public librarians make on-the-spot decisions when serving patrons with disabilities across different generations. It examines the interplay of need recognition, self-esteem preservation, technology fit, generational differences...
