... construct and maps its mechanisms of effect on satisfaction within contemporary digital and hybrid library environments. Design/methodology/approach This paper draws on a comprehensive integrative literature review across IL, information behaviour, service quality and information systems literature...

... of their information behaviour. Design/methodology/approach – A questionnaire was distributed to new humanities PhD students prior to their attending the course. A second questionnaire was distributed to those who had completed the course in full. Interviews were conducted with six participants to gain a richer...