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Keywords: Instant messaging reference
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2012) 40 (1): 24–48.
Published: 10 February 2012
... the benefits of having a specific training approach when supervising the millennial student reference worker, particularly when it comes to training for instant messaging/chat reference services. © Emerald Group Publishing Limited 2012 Student employee training Instant messaging reference Computer...
