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Journal Articles
Journal Articles
Reference Services Review (2024) 52 (1): 100–113.
Published: 07 November 2023
... 2023 01 10 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Special collections Public services Belonging Intersectionality Nepantla Reading room Archives Instruction Outreach Diversity Equity Inclusion Addressing...
Journal Articles
Reference Services Review (2023) 51 (3-4): 273–286.
Published: 17 April 2023
... questions decline. Reference staff members are engaged in instruction, programming and community outreach as well. Looking ahead, some libraries expect reference questions to continue to decline and demand for virtual services to increase. Practical implications Directors and reference staff of public...
Journal Articles
Reference Services Review (2019) 47 (3): 224–256.
Published: 15 August 2019
...Anne R. Diekema; Caitlin Gerrity; Paula Mitchell Purpose Ideally, information literacy instruction is sequenced throughout students’ academic careers, reinforcing and building on earlier instruction. The purpose of this exploratory study is to identify structural problems that potentially impact...
Journal Articles
Reference Services Review (2019) 47 (2): 134–150.
Published: 31 May 2019
...Julie Hunter; Samantha Kannegiser; Jessica Kiebler; Dina Meky Purpose Reflecting on the new ACRL Framework, a deficiency was observed in literature on the assessment of information literacy instruction in chat reference. An evaluation of recent chat transactions was undertaken and the purpose...
Journal Articles
Reference Services Review (2019) 47 (1): 60–72.
Published: 08 March 2019
...Meg Galasso; Rachael Anne Cohen; Angie Thorpe Pusnik Purpose The purpose of this paper is to illustrate why libraries should develop instructional plans to further integrate Web-scale discovery services into the academy, as well as propose a three-fold delivery plan to achieve this goal. Design...
Journal Articles
Reference Services Review (2018) 46 (4): 529–542.
Published: 30 October 2018
...Sandy Hervieux; Nikki Tummon Purpose This study aims to evaluate the instances of information literacy instruction within the virtual reference system of a Canadian university library. Design/methodology/approach Coding and analysis of a sample of chat transcripts over the course of one...
Journal Articles
Reference Services Review (2018) 46 (2): 205–216.
Published: 24 May 2018
... instruction session will be difficult. More strategic instruction within and across disciplines is necessary to produce news media-literate and savvy students. Originality/value News media literacy for students in all disciplines is an urgent need and must incorporate both visual and content literacies...
Journal Articles
Reference Services Review (2015) 43 (2): 215–230.
Published: 08 June 2015
... © Emerald Group Publishing Limited 2015 Academic libraries Instruction Outreach Baby boomers Non-traditional Older adult students Older adult graduates could become our nation’s best advocates for attainment of post-secondary education and the corresponding benefits...
Journal Articles
Reference Services Review (2014) 42 (2): 188–208.
Published: 03 June 2014
...Donna Witek; Teresa Grettano Purpose – The purpose of this paper is to offer a model of information literacy instruction that utilizes social media to teach metaliteracy as the foundation for information literacy today and articulate the effects of social media on students’ information-seeking...
Journal Articles
Reference Services Review (2013) 41 (1): 32–48.
Published: 15 February 2013
...Jennifer Rosenfeld; Raida Gatten; Brandy Whitlock; Julie Nanavati Purpose The purpose of this paper is to provide an overview of the learning outcomes assessment process and a five‐step, systematic approach for incorporating learning outcomes assessment into information literacy instruction...
Journal Articles
Reference Services Review (2012) 40 (2): 242–257.
Published: 11 May 2012
... to information literacy instruction within an academic context. It also aims to lay the groundwork for part two, which is to be reported on in a later issue of this journal. Design/methodology/approach For this first part of the study, the Association of College & Research Libraries (ACRL) Information...
Journal Articles
Reference Services Review (2011) 39 (3): 439–450.
Published: 16 August 2011
.../approach A literature review discusses the importance of instruction in virtual reference, how to combat inherit challenges and foster an instructional experience during virtual reference interactions, and the value of research consultations. The case study then examines how the Distance Learning...
Journal Articles
Reference Services Review (2001) 29 (3): 219–229.
Published: 01 September 2001
... (Hisle, 1990; Stephens, 1996), and they have more recently begun to discuss and offer library instruction programs supportive of today’s Web‐based distance education courses. The Association of College and Research Libraries’ Guidelines for Distance Learning Library Services explicitly calls...
Journal Articles
Reference Services Review (2000) 28 (2): 130–153.
Published: 01 June 2000
... was taken and adapted, with additional criteria added, from Engeldinger’s articles and handouts on the subject. In particular, his talk at the LOEX Clearinghouse for Library Instruction workshop in May 1990 was a great inspiration for the author. In his articles, Engeldinger presents a practical outline...

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