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Keywords: Intercoder reliability
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Journal Articles
Journal:
Reference Services Review
Reference Services Review 1–19.
Published: 24 July 2026
... using a collaboratively developed 42-code codebook derived through deductive and inductive methods. Four coders applied up to three codes per transcript, with two rounds of intercoder reliability testing (Krippendorff's α, Fleiss' κ and Cohen's κ) to establish codebook stability. Transaction complexity...
