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Keywords: Learning-oriented services
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (2): 139–162.
Published: 13 April 2026
... and knowledge structure to support learning-oriented service innovation, including program design, documentation and evaluation, as well as staff training and facilitation planning. The review also highlights the value of aligning operational decisions and facilitation practices with outcomes such as empathy...
