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1-20 of 107
Keywords: Libraries
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Journal Articles
Olufemi Olubunmi Ilori, Yusuf Ayodeji Ajani, Lebogang Morodi, Ahmed Gombe Baba, Isu Michael Egbe, Fatimoh Danmaigoro, Anifat Titilayo Sakibu, Shehu Olanrewaju Ishola
Journal:
Reference Services Review
Reference Services Review (2025) 53 (2): 126–142.
Published: 01 October 2025
... storytelling initiatives facilitated by libraries. It focuses on how these technologies can help craft immersive narratives that authentically represent Indigenous communities. Design/methodology/approach Employing a systematic literature review (SLR), this research analysed peer-reviewed publications from...
Includes: Supplementary data
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (1): 15–42.
Published: 06 December 2024
...Meredith Knoff; Meggan Press Purpose This study seeks to better understand if academic libraries are generating service policies broadly and if they differentiate between a customer service focus and research assistance perspective. It also examines the level of training and assessment conducted...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (1): 43–51.
Published: 27 November 2024
...Kathleen Baril Purpose A review of the literature on how academic library staffing is adjusted is especially relevant right now, as higher education is anticipating a large decline in college-age students matriculating into colleges and universities beginning in 2025. Academic libraries...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (1): 1–14.
Published: 12 November 2024
...Varun Gupta Purpose The article highlights the value of adopting an experimental strategy for artificial intelligence (AI) adoption in libraries, with a specific focus on the University of Toronto (UofT) libraries as a case study. The experimental approach entails carrying out small-scale...
Journal Articles
Yusuf Ayodeji Ajani, Bolaji David Oladokun, Rexwhite Tega Enakrire, Ebenezer Sanya Ibironke, Lebogang Morodi, Mary Sunday Enidiok, Gafar Blessing Sulaiman, Balqees Abiodun Moshood
Journal:
Reference Services Review
Reference Services Review (2024) 52 (3): 450–460.
Published: 10 September 2024
...Yusuf Ayodeji Ajani; Bolaji David Oladokun; Rexwhite Tega Enakrire; Ebenezer Sanya Ibironke; Lebogang Morodi; Mary Sunday Enidiok; Gafar Blessing Sulaiman; Balqees Abiodun Moshood Purpose The study explores the transformative potential of the metaverse in libraries, highlighting opportunities...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (1): 114–132.
Published: 28 November 2023
...Cristalan Ness Purpose Recent library and information science literature suggests transgender and nonbinary populations are not treated, served and represented on an equal or equitable basis as cisgender populations are in libraries. This article aims to assess the prevalence of bias and inclusion...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (1): 50–65.
Published: 09 October 2023
...Lisa Ferrara Purpose The purpose of this study was to investigate how library staff understand disability and attitudinal barriers and how they use their knowledge of attitudinal barriers when planning programs and services for individuals with disabilities. Design/methodology/approach...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2023) 51 (3-4): 251–272.
Published: 19 May 2023
...Stephanie Beene; Katie Greer Purpose The purpose of this study was to investigate whether and in what ways library workers in the United States encountered patrons espousing beliefs in conspiracy theories and, if so, to explore the effectiveness of the strategies they used to address information...
Includes: Supplementary data
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2022) 50 (1): 102–112.
Published: 17 December 2021
...Teresa Helena Moreno Purpose The purpose of this paper is to make visible the connections libraries have to carceral systems and how library workers replicate carceral behavior through care. Design/methodology/approach This paper uses interdisciplinary research methods in the fields of library...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2022) 50 (1): 64–80.
Published: 14 December 2021
...Alyssa Jennings; Kristine Kinzer Purpose The purpose of the paper is two-fold. The first is to inform the readers of the racist origins of libraries in America. Readers will learn about historic instances of systemic racism in libraries and those that persist today. The second purpose is to give...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (2): 115–131.
Published: 08 June 2021
...Bill Marino Purpose The integration of third-party resources on library websites may be inadvertently contributing to surveillance technologies without user knowledge. This study set out to determine the prevalence of third-party tracking cookies on Association of Research Libraries (ARL) member...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 19–38.
Published: 26 October 2020
...Alexandros Koulouris; Eftichia Vraimaki; Maria Koloniari Purpose The study aims to explore Greek libraries’ social media presence and library operation and social media use during the coronavirus disease 2019 (COVID-19) lockdown. Design/methodology/approach Primary data were collected via...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2020) 48 (1): 183–199.
Published: 10 January 2020
... in service to the state. In response, tools to oppose systemic racism and minimize harm in the classroom as well as recommendations for change and resistance are addressed. Design/methodology/approach The paper focuses on historical analysis of libraries as institutions within larger educational systems...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2020) 48 (1): 19–31.
Published: 10 January 2020
... be contacted at: jamie.addy@gcsu.edu 30 09 2019 19 11 2019 25 11 2019 25 11 2019 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Research Academic libraries Information literacy Reference services Library instruction...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2018) 46 (3): 425–438.
Published: 08 October 2018
...Amy Kazuye Kimura Purpose The purpose of this paper is to review the library and information science literature related to the accessibility of digital resources by individuals with mental, physical or other impairments, to assess the state of research in the field and to explore new avenues...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2018) 46 (4): 479–499.
Published: 28 September 2018
... period, generating 118 responses from academic libraries. The author subsequently interviewed 16 participants. Findings The findings reveal that visual literacy is important across all disciplines. However, a majority of academic librarians who replied to the survey stated that they do not teach...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2017) 45 (3): 382–397.
Published: 14 August 2017
...Margaret Burnette Purpose This study aims to explore the nature of tacit knowledge (TK) sharing among library colleagues, with a focus on the characteristics of TK and contextual factors such as organizational culture or the mentor/mentee relationship. Design/methodology/approach Using...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2017) 45 (2): 143–148.
Published: 12 June 2017
...Oliver Batchelor Purpose The purpose of this paper is to inform library professionals on the issues, impact and methods of addressing misinformation in news. Design/methodology/approach This paper discusses the history, scope and impact of fake news and the tools available for correcting...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2016) 44 (4): 436–543.
Published: 14 November 2016
...Latisha Reynolds; Samantha McClellan; Susan Finley; George Martinez; Rosalinda Hernandez Linares Purpose This paper aims to highlight recent resources on information literacy (IL) and library instruction, providing an introductory overview and a selected annotated bibliography of publications...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2016) 44 (3): 362–374.
Published: 08 August 2016
...Tao Zhang; Ilana Stonebraker; Marlen Promann Purpose Online help and tutorials are an important part of library services, yet they are often studied in specific contexts and disciplines like subject-specific research guides. The objective of this study was to examine users’ common preferences...
