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Journal Articles
Reference Services Review (2020) 48 (4): 525–536.
Published: 07 July 2020
...Melissa Fraser-Arnott Purpose The library orientation session is an important marketing tool because it offers the first opportunity for library staff to connect with new clients (Craft and Ballard-Thrower, 2011; Rhoades and Hartsell, 2008). This paper aims to explore library orientation practices...

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