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Keywords: Library services
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Journal Articles
Examining public library services and resources in the digital era: a case study of three district central libraries in Andhra Pradesh, India
Available to Purchase
Journal:
Reference Services Review
Reference Services Review 1–21.
Published: 12 May 2026
... can be contacted at: gamidu@iu.edu 31 12 2025 18 02 2026 22 03 2026 06 04 2026 11 04 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Public libraries Library services Library infrastructure Library staffing...
Journal Articles
Archival collections for the people? Using survey experiments to understand public opinions regarding archival services
Available to Purchase
Journal:
Reference Services Review
Reference Services Review 1–18.
Published: 20 March 2026
... at: ana.roeschley@unt.edu 25 08 2025 30 12 2025 07 02 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Library services Surveys Information services Archiving Public services Users of archives Archives are understood...
Journal Articles
A survey of academic library public service policies, training and assessment practices
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2025) 53 (1): 15–42.
Published: 06 December 2024
... areas surveyed. Originality/value The implications of this study can inform the development, implementation and assessment of library service policies at academic libraries. Meggan Press can be contacted at: megpress@iu.edu 28 03 2024 02 05 2024 16 05 2024 26 09 2024...
Journal Articles
Dismantling structural and individual cisgenderism in Illinois libraries: a descriptive research study on cisnormativity, transprejudice and biases against transgender and nonbinary populations
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2024) 52 (1): 114–132.
Published: 28 November 2023
... Emerald Publishing Limited Licensed re-use rights only Research Libraries Library services LGBTQ+ studies In 2022 , author Jules Gill-Peterson drew exigent attention to the mounting wave of anti-LGBTQ+ legislation, administrative policies and bills, to which she argued “taken together...
Journal Articles
Trauma-informed librarianship: an exploratory literature review of trauma-informed approaches in school, academic and public libraries
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2024) 52 (1): 7–22.
Published: 06 October 2023
... of an exploratory literature review to summarize this work has not been done. Understanding how libraries are incorporating this trauma-awareness and trauma-informed principles into the work is crucial for identifying the future approach to library services. Stephanie D. Founds can be contacted at: founds.8...
Journal Articles
Gender and racial bias in email reference services
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2023) 51 (3-4): 302–318.
Published: 05 September 2023
... Movement in 2020, there has been an increased focus on racial equality in library services and the American Library Association (ALA) Code of Ethics was modified accordingly. The authors' study makes significant contributions to the increasing body of research on racial and gender equality in online...
Journal Articles
Peer reference, post reference desk: what is next? An interview with Allison Faix, instruction coordinator and librarian at Coastal Carolina University
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2023) 51 (2): 81–90.
Published: 07 April 2023
... 03 2023 19 03 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Academic libraries Library services Reference services Library student workers Peer reference Peer-to-peer learning Coastal Carolina University's Kimbel Library...
Journal Articles
Libraries and financial literacy
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2022) 50 (3-4): 356–376.
Published: 25 April 2022
... Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Best practice Business education Content analysis Education Financial literacy Library services Public libraries Financial literacy (FL) is a seemingly simple concept, but, in many cases...
Journal Articles
Responding to the Camp Fire: a case study on an academic library's public services policy changes
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2022) 50 (2): 237–248.
Published: 16 February 2022
... Publishing Limited Licensed re-use rights only Academic libraries Case study Library services Planning Public policy University libraries Libraries across the country have responded to a wide variety of emergencies, ranging from man-made to natural disasters. After the devastating Camp Fire...
Journal Articles
Impact of COVID-19 on the use of the academic library
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2021) 49 (3-4): 281–301.
Published: 15 October 2021
... consultations. Practical implications As students return to the physical classroom, observing library use via various data will help inform how well use of the library rebounded or if there are changes in users' behavior that suggest the need for the promotion of library services or an expansion...
Journal Articles
Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2021) 49 (2): 115–131.
Published: 08 June 2021
... rights only Information technology Library users Libraries Library services World Wide Web Library and information networks User privacy has long been a priority for librarians. The Library Bill of Rights provides for “a right to privacy and confidentiality in… library use,” charging...
Journal Articles
Fulfilling information needs by classifying complex patron needs
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 39–54.
Published: 10 February 2021
..., 2013). Addressing these information needs require librarians to walk the fine line between neutrality and sensitivity. Library services Public libraries Librarians Partnering Librarianship Library studies The public library is asked to fulfill the information needs of patrons who...
Journal Articles
Personal connections: one library’s history of personal librarian
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 67–78.
Published: 04 February 2021
... be an efficient way to connect to students and can create awareness about library services, especially without a formal orientation for new students. The personal librarian program discussed here connects the library to a large number of students with little time and effort. Planning is important in developing...
Journal Articles
Navigating support models for OER publishing: case studies from the University of Houston and the University of Washington
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2020) 48 (3): 397–413.
Published: 22 July 2020
... 06 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Academic libraries Library services OER Open educational resources Case study Electronic publishing Open Education is a relatively young movement, with significant events...
Journal Articles
Bridges to affordability: adopting a university OAER mandate with local implementation
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2020) 48 (3): 339–352.
Published: 07 July 2020
... educational resources Library services Library resources Successful and transformative open and affordable educational resources (OAER) initiatives cannot thrive within the vacuum of a single program, department or unit. For more than a decade, Penn State University colleges, libraries and campuses...
Journal Articles
Cultural humility in libraries
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2019) 47 (4): 544–555.
Published: 03 September 2019
... prevailing models of cultural competency. Social implications Librarians need to commit to redressing the power imbalances and other structural issues that interfere with library service, for the benefit of the patrons, the library and librarians themselves. Originality/value While cultural humility...
Journal Articles
Listening and learning: myths and misperceptions about postgraduate students and library support
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2019) 47 (4): 594–608.
Published: 13 August 2019
... Library users Library services Librarians Outreach Doctoral students Postgraduate Master’s students Subject librarian Support programme In 2018, the University of Otago Library conducted a review of its Information Services (IS) postgraduate support program. The aim of the review...
Journal Articles
Electronic reference services: a quality and satisfaction evaluation
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2019) 47 (2): 118–133.
Published: 31 May 2019
... © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Library services Satisfaction Quality User Electronic reference services Structural equation models Among the various services provided by libraries and information centers are reference...
Journal Articles
Exploration of reference models in a public university system
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2019) 47 (1): 21–36.
Published: 16 January 2019
... at: stephanie.alexander@csueastbay.edu 02 08 2018 12 10 2018 27 11 2018 03 12 2018 05 12 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Academic libraries Interviews Survey Library services Reference services University...
Journal Articles
Accessibility of distance library services for deaf and hard of hearing users
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2018) 46 (3): 439–448.
Published: 28 September 2018
...Erica Getts; Katie Stewart Purpose This paper aims to review existing literature on distance library services for individuals with disabilities with a specific focus on deaf and hard of hearing (D/HH) users and provide strategies for creating an online library that is accessible to this community...
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