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Journal Articles
Journal Articles
Journal Articles
Reference Services Review (2025) 53 (1): 15–42.
Published: 06 December 2024
... areas surveyed. Originality/value The implications of this study can inform the development, implementation and assessment of library service policies at academic libraries. Meggan Press can be contacted at: megpress@iu.edu 28 03 2024 02 05 2024 16 05 2024 26 09 2024...
Journal Articles
Journal Articles
Journal Articles
Reference Services Review (2023) 51 (3-4): 302–318.
Published: 05 September 2023
... Movement in 2020, there has been an increased focus on racial equality in library services and the American Library Association (ALA) Code of Ethics was modified accordingly. The authors' study makes significant contributions to the increasing body of research on racial and gender equality in online...
Journal Articles
Journal Articles
Reference Services Review (2022) 50 (3-4): 356–376.
Published: 25 April 2022
... Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Best practice Business education Content analysis Education Financial literacy Library services Public libraries Financial literacy (FL) is a seemingly simple concept, but, in many cases...
Journal Articles
Reference Services Review (2022) 50 (2): 237–248.
Published: 16 February 2022
... Publishing Limited Licensed re-use rights only Academic libraries Case study Library services Planning Public policy University libraries Libraries across the country have responded to a wide variety of emergencies, ranging from man-made to natural disasters. After the devastating Camp Fire...
Journal Articles
Reference Services Review (2021) 49 (3-4): 281–301.
Published: 15 October 2021
... consultations. Practical implications As students return to the physical classroom, observing library use via various data will help inform how well use of the library rebounded or if there are changes in users' behavior that suggest the need for the promotion of library services or an expansion...
Journal Articles
Reference Services Review (2021) 49 (2): 115–131.
Published: 08 June 2021
... rights only Information technology Library users Libraries Library services World Wide Web Library and information networks User privacy has long been a priority for librarians. The Library Bill of Rights provides for “a right to privacy and confidentiality in… library use,” charging...
Journal Articles
Reference Services Review (2021) 49 (1): 39–54.
Published: 10 February 2021
..., 2013). Addressing these information needs require librarians to walk the fine line between neutrality and sensitivity. Library services Public libraries Librarians Partnering Librarianship Library studies The public library is asked to fulfill the information needs of patrons who...
Journal Articles
Reference Services Review (2021) 49 (1): 67–78.
Published: 04 February 2021
... be an efficient way to connect to students and can create awareness about library services, especially without a formal orientation for new students. The personal librarian program discussed here connects the library to a large number of students with little time and effort. Planning is important in developing...
Journal Articles
Journal Articles
Reference Services Review (2020) 48 (3): 339–352.
Published: 07 July 2020
... educational resources Library services Library resources Successful and transformative open and affordable educational resources (OAER) initiatives cannot thrive within the vacuum of a single program, department or unit. For more than a decade, Penn State University colleges, libraries and campuses...
Journal Articles
Reference Services Review (2019) 47 (4): 544–555.
Published: 03 September 2019
... prevailing models of cultural competency. Social implications Librarians need to commit to redressing the power imbalances and other structural issues that interfere with library service, for the benefit of the patrons, the library and librarians themselves. Originality/value While cultural humility...
Journal Articles
Journal Articles
Reference Services Review (2019) 47 (2): 118–133.
Published: 31 May 2019
... © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Library services Satisfaction Quality User Electronic reference services Structural equation models Among the various services provided by libraries and information centers are reference...
Journal Articles
Reference Services Review (2019) 47 (1): 21–36.
Published: 16 January 2019
... at: stephanie.alexander@csueastbay.edu 02 08 2018 12 10 2018 27 11 2018 03 12 2018 05 12 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Academic libraries Interviews Survey Library services Reference services University...
Journal Articles
Reference Services Review (2018) 46 (3): 439–448.
Published: 28 September 2018
...Erica Getts; Katie Stewart Purpose This paper aims to review existing literature on distance library services for individuals with disabilities with a specific focus on deaf and hard of hearing (D/HH) users and provide strategies for creating an online library that is accessible to this community...

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