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Keywords: Millennials
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2012) 40 (1): 24–48.
Published: 10 February 2012
...Kathleen Langan Purpose For student reference supervisors and trainers, it is crucial to understand the characteristics of the millennial worker and how we can effectively train student reference employees in virtual reference. The purpose of this paper is to present best practices for training...
