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Keywords: Online help
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Journal Articles
Understanding library users’ preferences and expectations of online help
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2016) 44 (3): 362–374.
Published: 08 August 2016
...Tao Zhang; Ilana Stonebraker; Marlen Promann Purpose Online help and tutorials are an important part of library services, yet they are often studied in specific contexts and disciplines like subject-specific research guides. The objective of this study was to examine users’ common preferences...
