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Keywords: Online services
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2022) 50 (3-4): 392–405.
Published: 24 October 2022
... Online services User experience In the last few years, especially during the COVID-19 outbreak in 2019 and resulting increase in virtual interaction across sectors, a growing adoption of conversational agents that utilize artificial intelligence, machine learning and natural language processing...
