... Organizational change Performance measures Surveying users to measure satisfaction with services and resources has become commonplace in academic libraries, but the motivation behind conducting the surveys varies. Directives may come from the college or university administration level to identify...

... Publishing Limited 2013 Academic libraries Data analysis Higher education Outcomes Performance measures United States of America An academic institution's administration, particularly when faced with stagnant or declining budgets, will look to maintain or increase funding for those...