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Keywords: Public libraries
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (3): 264–284.
Published: 12 May 2026
...Srinivasa Rao Muppidi; Gordon Amidu Purpose Public libraries have evolved beyond traditional book lending to serve as multifaceted community hubs addressing diverse social needs. Drawing on digital divide theory and institutional theory, this case study documented infrastructure, staffing...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (3-4): 294–308.
Published: 10 October 2025
..., and organizational conditions in shaping librarians’ service strategies. Design/methodology/approach The research adopted a qualitative design using the Critical Incident Technique (CIT) combined with semi-structured in-depth interviews. Eighteen librarians from public libraries in Taiwan were interviewed...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2025) 53 (1): 52–65.
Published: 06 December 2024
...Shota Aono Purpose The purpose of this study was to examine how Japanese public libraries position and implement their services to provide information on cultural industries as local industries. Furthermore, the design characteristics of corners providing information on local industries...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (2): 218–230.
Published: 05 December 2023
...Oghenere Salubi; Uyanda Majavu Purpose This paper delves into the pivotal role of public libraries in supporting and promoting literacy, with a particular focus on their relevance in financially and infrastructurally low-resourced territories (FILTs). Literacy, being a fundamental skill, empowers...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (1): 7–22.
Published: 06 October 2023
... of another work, a thesis or dissertation, or letters to or from the editor. Findings Twenty-five publications were included in this analysis. Publications included described approaches in school libraries, academic libraries and public libraries. Key topics are racial trauma-informed practices, trauma...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2023) 51 (3-4): 302–318.
Published: 05 September 2023
... conducted two studies in which the authors sent 1,960 email requests to 505 academic and public libraries. Requests in both studies differed in the perceived identity of the user as indicated by their name, and the counterbalanced method was utilized to control for intervening variables. Based on content...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2023) 51 (3-4): 273–286.
Published: 17 April 2023
...Laura Saunders; Rachel Williams; Genevieve Galarneau; Gianna C. Gifford Purpose The purpose of this study was to get a baseline understanding of the state of reference services in urban public libraries in the United States. Design/methodology/approach The researchers surveyed all members...
Journal Articles
Carolyn Caffrey, Hannah Lee, Tessa Withorn, Maggie Clarke, Amalia Castañeda, Kendra Macomber, Kimberly M. Jackson, Jillian Eslami, Aric Haas, Thomas Philo, Elizabeth Galoozis, Wendolyn Vermeer, Anthony Andora, Katie Paris Kohn
Journal:
Reference Services Review
Reference Services Review (2022) 50 (3-4): 271–355.
Published: 04 October 2022
...., 2021), analyzing citations patterns (Richards, 2021), and GPA and retention correlative research (Espe et al., 2021; Rowe et al., 2021; Wright, 2021). Academic libraries Information literacy Public libraries Library instruction School libraries Medical libraries...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2022) 50 (3-4): 377–391.
Published: 26 April 2022
...Ash E. Faulkner Purpose This article explores the financial literacy resources patrons can discover and/or access on the webpages of the largest 48 US public libraries in order to assess the strength of public libraries' current support to patrons seeking assistance with personal financial matters...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2022) 50 (3-4): 356–376.
Published: 25 April 2022
... for women. In her article, she lists fundamental publications which address FL development specifically from women's point of view, e.g. works helping with investing, and books about marriage and divorce, old age and retirement. She considers dealing with this area important not only for public libraries...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2022) 50 (1): 51–63.
Published: 14 December 2021
...Africa Hands Purpose The postquarantine reopening of public libraries presents an opportunity for resetting the way libraries welcome patrons. Unfortunately, vestiges of inhospitable, white supremacist practices experienced in public libraries may accompany the “return to normal.” In addition...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (3-4): 302–310.
Published: 19 November 2021
... is the corresponding author and can be contacted at: patrick.griffis@unlv.edu 21 05 2021 10 09 2021 28 09 2021 05 10 2021 07 10 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Academic libraries Public libraries Reference...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 39–54.
Published: 10 February 2021
... librarians across the USA have anticipated information needs, and developed partnerships with organizations external to the public library to address complex information needs. Kaitlin E. Montague can be contacted at: kaitlin.montague@rutgers.edu 05 07 2020 24 09 2020 04 10 2020 05...
Journal Articles
Tessa Withorn, Joanna Messer Kimmitt, Carolyn Caffrey, Anthony Andora, Cristina Springfield, Dana Ospina, Maggie Clarke, George Martinez, Amalia Castañeda, Aric Haas, Wendolyn Vermeer
Journal:
Reference Services Review
Reference Services Review (2020) 48 (4): 601–682.
Published: 11 October 2020
... Limited Licensed re-use rights only Information literacy University libraries Library instruction Academic libraries School libraries Public libraries This annotated bibliography continues to provide librarians and researchers with an overview and summaries of the professional...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2019) 47 (1): 73–84.
Published: 03 April 2019
...Miriam L. Matteson; Beate Gersch Purpose The purpose of this paper is to investigate how US public libraries offer information literacy (IL) instruction to their patrons. Design/methodology/approach The study is a content analysis of eight library websites to determine passive IL instruction...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2019) 47 (1): 37–47.
Published: 05 December 2018
... 2018 Emerald Publishing Limited Licensed re-use rights only Public libraries Qualitative research Community Design thinking Makerspaces School libraries Q4. What was the driving force behind creating a new or second maker location? Q5. What was your...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2018) 46 (3): 350–363.
Published: 28 September 2018
... on programs and training on this topic. Most importantly, this approach has transformed the library experience for customers, specifically adults with cognitive disabilities. Anythink Libraries is the public library system for Adams County, CO, just north of Denver, serving a population of just less than...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2018) 46 (3): 379–398.
Published: 24 September 2018
...Michael Ciccone Purpose CELA, the Centre for Equitable Library Access, is a national not-for-profit organization whose mission is to support public libraries in providing accessible collections for Canadians with print disabilities and to champion the fundamental right of Canadians with print...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2018) 46 (1): 128–145.
Published: 13 March 2018
...Marija Petek Purpose The purpose of this paper is to explore stress among reference library staff in academic and public libraries in one of the European countries. The study has been conducted to ascertain whether members of the reference staff undergo stress, whether they consider the reference...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2018) 46 (1): 69–90.
Published: 27 February 2018
...Ashley E. Faulkner Purpose This paper aims to explore the entrepreneurship resources patrons can discover and/or access on the web pages of the largest 46 US public libraries to assess the strength of public libraries’ current support to their entrepreneur-patrons, and where, and by what means...
