Keywords: Public libraries
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Reference Services Review (2023) 51 (3-4): 302–318.
Published: 05 September 2023
... conducted two studies in which the authors sent 1,960 email requests to 505 academic and public libraries. Requests in both studies differed in the perceived identity of the user as indicated by their name, and the counterbalanced method was utilized to control for intervening variables. Based on content...
Journal Articles
Reference Services Review (2023) 51 (3-4): 273–286.
Published: 17 April 2023
...Laura Saunders; Rachel Williams; Genevieve Galarneau; Gianna C. Gifford Purpose The purpose of this study was to get a baseline understanding of the state of reference services in urban public libraries in the United States. Design/methodology/approach The researchers surveyed all members...
Journal Articles
Reference Services Review (2022) 50 (3-4): 271–355.
Published: 04 October 2022
...., 2021), analyzing citations patterns (Richards, 2021), and GPA and retention correlative research (Espe et al., 2021; Rowe et al., 2021; Wright, 2021). Academic libraries Information literacy Public libraries Library instruction School libraries Medical libraries...
Journal Articles
Reference Services Review (2022) 50 (3-4): 377–391.
Published: 26 April 2022
...Ash E. Faulkner Purpose This article explores the financial literacy resources patrons can discover and/or access on the webpages of the largest 48 US public libraries in order to assess the strength of public libraries' current support to patrons seeking assistance with personal financial matters...
Journal Articles
Reference Services Review (2022) 50 (3-4): 356–376.
Published: 25 April 2022
... for women. In her article, she lists fundamental publications which address FL development specifically from women's point of view, e.g. works helping with investing, and books about marriage and divorce, old age and retirement. She considers dealing with this area important not only for public libraries...
Journal Articles
Reference Services Review (2022) 50 (1): 51–63.
Published: 14 December 2021
...Africa Hands Purpose The postquarantine reopening of public libraries presents an opportunity for resetting the way libraries welcome patrons. Unfortunately, vestiges of inhospitable, white supremacist practices experienced in public libraries may accompany the “return to normal.” In addition...
Journal Articles
Reference Services Review (2021) 49 (3-4): 302–310.
Published: 19 November 2021
... is the corresponding author and can be contacted at: patrick.griffis@unlv.edu 21 05 2021 10 09 2021 28 09 2021 05 10 2021 07 10 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Academic libraries Public libraries Reference...
Journal Articles
Reference Services Review (2021) 49 (1): 39–54.
Published: 10 February 2021
... librarians across the USA have anticipated information needs, and developed partnerships with organizations external to the public library to address complex information needs. Kaitlin E. Montague can be contacted at: kaitlin.montague@rutgers.edu 05 07 2020 24 09 2020 04 10 2020 05...
Journal Articles
Reference Services Review (2020) 48 (4): 601–682.
Published: 11 October 2020
... Limited Licensed re-use rights only Information literacy University libraries Library instruction Academic libraries School libraries Public libraries This annotated bibliography continues to provide librarians and researchers with an overview and summaries of the professional...
Journal Articles
Reference Services Review (2019) 47 (1): 73–84.
Published: 03 April 2019
...Miriam L. Matteson; Beate Gersch Purpose The purpose of this paper is to investigate how US public libraries offer information literacy (IL) instruction to their patrons. Design/methodology/approach The study is a content analysis of eight library websites to determine passive IL instruction...
Journal Articles
Reference Services Review (2019) 47 (1): 37–47.
Published: 05 December 2018
... 2018 Emerald Publishing Limited Licensed re-use rights only Public libraries Qualitative research Community Design thinking Makerspaces School libraries  Q4. What was the driving force behind creating a new or second maker location?  Q5. What was your...
Journal Articles
Reference Services Review (2018) 46 (3): 350–363.
Published: 28 September 2018
... on programs and training on this topic. Most importantly, this approach has transformed the library experience for customers, specifically adults with cognitive disabilities. Anythink Libraries is the public library system for Adams County, CO, just north of Denver, serving a population of just less than...
Journal Articles
Reference Services Review (2018) 46 (3): 379–398.
Published: 24 September 2018
...Michael Ciccone Purpose CELA, the Centre for Equitable Library Access, is a national not-for-profit organization whose mission is to support public libraries in providing accessible collections for Canadians with print disabilities and to champion the fundamental right of Canadians with print...
Journal Articles
Reference Services Review (2018) 46 (1): 128–145.
Published: 13 March 2018
...Marija Petek Purpose The purpose of this paper is to explore stress among reference library staff in academic and public libraries in one of the European countries. The study has been conducted to ascertain whether members of the reference staff undergo stress, whether they consider the reference...
Journal Articles
Reference Services Review (2018) 46 (1): 69–90.
Published: 27 February 2018
...Ashley E. Faulkner Purpose This paper aims to explore the entrepreneurship resources patrons can discover and/or access on the web pages of the largest 46 US public libraries to assess the strength of public libraries’ current support to their entrepreneur-patrons, and where, and by what means...

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