...Laura Saunders; Rachel Williams; Genevieve Galarneau; Gianna C. Gifford Purpose The purpose of this study was to get a baseline understanding of the state of reference services in urban public libraries in the United States. Design/methodology/approach The researchers surveyed all members...

... the reference and instruction peer-led learning programs at California State University Fullerton's Pollak Library, incorporating library interns and student assistants trained to provide front line research support to fellow students from 2019 to 2022. Feedback was collected across the learning experience from...

... from this period reveal 19.3% of all chat interactions related directly to COVID-19. The transcripts also reveal the types of questions, whether reference or directional, and these, combined with staffing patterns, indicate that staff were addressing reference questions more often than librarians...

... agencies as an effective service strategy. This conceptual paper reflects on the use of this strategy in a specific academic library’s outreach efforts to community entrepreneurs. © Emerald Group Publishing Limited 2015 Entrepreneurs Academic libraries Outreach Business librarians Reference...

... in outreach to entrepreneurs? Do tenure-track librarians participate in this type of outreach more so than others? Academic business librarians' work is typically varied involving instruction, reference, collection development, and service. Outreach may comprise another aspect of their job particularly...

...George J. Aulisio Purpose This article aims to explore the relationship between copyright law and how an academic reference librarian could and should ethically comply with copyright when considering the Code of Ethics of the American Library Association and the Library Bill of Rights. Design...

... can be contacted at: darcy.delbosque@unlv.edu © Emerald Group Publishing Limited 2012 Twitter Reference Web 2.0 Social media Library patrons Academic libraries Specifically, the study was designed to examine how libraries are currently using Twitter, what their accounts...

...Leila June Rod‐Welch Purpose This study aims to evaluate 125 research libraries in North America to identify whether they incorporate reference and social networking tools in their library's website. Design/methodology/approach A content analysis of 125 library websites is conducted...