... in the past 5–10 years and what changes they anticipate in the future. Findings This study found that the vast majority of urban public libraries still maintain a physical reference desk, but most also offer reference services in other formats as well. Most libraries have seen numbers of reference...

...Margy MacMillan; Amy Gratz; Julie Gilbert Purpose The purpose of this paper is to investigate student use of the reference desk at a residential college, so that academic libraries can better understand the role of in‐person assistance to meet the information needs of students. Design...