.... Design/methodology/approach Q methodology, which involves a card sort and interview was used to explore the perspectives of 26 librarians from various types of libraries in Ghana. Findings The study identified three groups of librarians based on their orientations to reference service: Relational...

... literature. Megan Fitzgibbons can be contacted at: megan.fitzgibbons@concordia.ca 30 05 2025 14 11 2025 18 12 2025 20 12 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Information services Reference services...

...Akinade Adebowale Adewojo; Oluwasegun Moses Olatunji; Precious Monjolaoluwa Olalere Purpose This study examines the effects of AI-driven tools on reference services and staff roles in academic libraries in Nigeria. It explores how AI technologies, such as chatbots and machine learning algorithms...

...Thomas E. Gerrish Purpose Field station libraries, particularly those serving biological and marine research stations, represent a unique but understudied class of special libraries. This case study investigates reference services at the remote University of Michigan Biological Station (UMBS...

... compares transcripts at one institution; findings may be most applicable to large, research institutions that seek to incorporate ILI in online reference services. Practical implications Chat reference training should include best practices for ILI relevant to specific subject domains for providers...

... Limited 2023 Emerald Publishing Limited Licensed re-use rights only Academic libraries Graduate students Researcher identity Library instruction Liminality Reference services This conceptual paper explores how acknowledgment of the liminality inherent to the graduate student...

...Megan Vladoiu; Pnina Fichman; Jieli Liu Purpose This article examines if there is evidence of racial or gender bias in email reference services in American public and academic libraries. Design/methodology/approach Using a two-by-two study design and an unobtrusive data collection, the authors...

... Reference services High Impact Practice Peer-to-peer Hispanic serving institution Academic libraries have become aware of the many structural imbalances and inequities in higher education they help enforce which negatively impact library patrons. For example, many libraries perform self-censorship...

... program in 2018, how it was different from the original approach, and what ultimately happened. Design/methodology/approach In this article Reference Services Review Co-editor Sarah Barbara Watstein interviews Allison Faix, Instruction Coordinator and Librarian at Coastal Carolina University, about...

... 09 2022 11 11 2022 12 12 2022 20 12 2022 20 12 2022 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Academic libraries Reference services Undergraduates Employee development Peer research Assessment The Peer...

... they are already working in. The integration of peer-to-peer learning into library reference service also moves away from the traditional model of the librarian-staffed reference desk, putting student staff on the front line to triage inquiries. Peer-to-peer services offer opportunities for student workers...

...Julia Maxwell; Faith Rusk; Jordan Nielsen; Andrea Guidara; Elizabeth Borges; Jamie Lamberti Purpose This article shares an academic library's transition from traditional reference services to a peer support model during a campus reopening post-COVID-19 closure. It examines the conception...

... and takes DEIA and student development through HIPs into account. In this case study, several factors were considered when reviewing the literature: DEIA within academic libraries, especially regarding serving diverse groups through public and/or reference services, implicit bias, best practices...

... be contacted at: bbodemer@calpoly.edu 20 09 2022 03 11 2022 15 11 2022 20 11 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Academic libraries Learning organizations Reference services History Virtual libraries Peer...

... for teaching as a major goal of reference service, especially in academic libraries, began to emerge in the 1990s (Eckel, 2007). Beck and Turner described reference as short, one-on-one instruction-based situations in 2001 , and offered a set of practical techniques and strategies for integrating instruction...

... the existing literature on the topics of student assistants participating in library reference services and peer-to-peer engagement. It then details the first step of the transition process used for moving primary chat monitoring responsibility to library student assistants and away from staff and librarians...

... 07 2022 29 08 2022 03 09 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Information retrieval Academic libraries Indexes Reference services Higher education Literature Given the tension between librarians' preferences...

... or on service desks designed to support discrete collections have largely been of three types. Two significant studies are holistic, in that the function of a whole unit is being assessed; most of the other studies either focus on assessing reference services or on assessing the collection (See for example...

... is the corresponding author and can be contacted at: patrick.griffis@unlv.edu 21 05 2021 10 09 2021 28 09 2021 05 10 2021 07 10 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Academic libraries Public libraries Reference...

.... Practical implications The findings of this study give an evidential basis for library and reference services interesting in incorporating synchronous recording into a research consultation service. Originality/value This study is believed to be the first to investigate the perceptions and use...