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Journal Articles
Reference Services Review (2018) 46 (1): 128–145.
Published: 13 March 2018
... the reference work. Although technological advances enable new ways of information retrieval, they also place more demands on the reference staff. According to Bopp and Smith (2001) , there are four stages of burnout: enthusiasm, stagnation, frustration and apathy. Besides the physical exhaustion...

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