...Maggie Clarke; Carolyn Caffrey Purpose This study aims to explore the prevalence and librarian perceptions of no-show research appointments in academic libraries. These findings are examined in light of the literature within academic libraries and other industries (health, hospitality...

... Students Qualitative research Consultations Research appointments The aim of this paper is to report the findings of a case study into students’ use of reference consultations at Valdosta State University, throughout an academic semester of 16 weeks’ duration. The principal source of data...