... Limited 2011 Academic libraries Assessment Evaluation Reference services Reference transactions Serials As the Director of Assessment & Planning at the University Libraries, University of Washington, Steve Hiller is one of the familiar faces at library assessment conferences...

... The information in the paper may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy. Information literacy Library studies Libraries Literature Serials Other articles of interest for academic librarians dealt with where...

... and innovation in library instruction and information library programs. Originality/value The paper offers a reflection of RSR and its contribution toward equity and social responsibility. © Emerald Group Publishing Limited 2006 Serials Publishing Reference Services Review (RSR...