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Keywords: Service design
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Journal Articles
Journal:
Reference Services Review
Reference Services Review 1–19.
Published: 24 July 2026
... a replicable transaction taxonomy and complexity framework to inform evidence-based service design and AI integration. Margaret Sinclair Brown-Sica can be contacted at: meg.brown-sica@colostate.edu 29 04 2026 22 06 2026 27 06 2026 © Margaret Sinclair Brown-Sica, Rebecca A. Croxton...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (2): 194–210.
Published: 09 June 2021
...Jaci Wilkinson; Alyssa Denneler; Leanne Nay; Anna Marie Johnson Purpose Using chat transcripts from Indiana University Libraries, the authors examined a subset of transcripts involving citations. From this analysis, they propose improvements for citation assistance as a holistic service. Design...
