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Keywords: Service levels
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Journal Articles
Gang (Gary) Wan, Dennis Clark, John Fullerton, Gail Macmillan, Deva E. Reddy, Jane Stephens, Daniel Xiao
Journal:
Reference Services Review
Reference Services Review (2009) 37 (1): 73–82.
Published: 13 February 2009
... be contacted at: gwan@tamu.edu Academic libraries Reference services Service levels In early 2004, the Texas A&M University Libraries, following national trends and technologies, began offering live chat reference services. The first implementation was in a collaborative venture with other...
