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Keywords: Structural equation models
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2019) 47 (2): 118–133.
Published: 31 May 2019
... is therefore essential. This paper aims to outline the development of a structural equations model to evaluate service quality and user satisfaction with regard to the electronic reference service provided by Francisco Xavier Clavigero Library belongs to the Iberoamericana University, located in Mexico City...
