..., locating known books and articles, reference interview techniques, basic database searching and best practices for referrals to subject librarians. One or two sessions each year provide advanced training to both GAs and librarians. This advanced training may address a subject area such as health sciences...

... libraries Reference services Empirical study Virtual reference Online reference Subject librarians Chat Research results University libraries Academic libraries often staff “Ask a Librarian” virtual reference services with non-librarians, including student employees, especially at night...