... Academic libraries Reference services Online reference Chat Information literacy Virtual reference University libraries Subject librarians Instruction AskALibrarian is a chat reference service offered by many academic libraries to reach patrons as they conduct online research. University...

... they decide whether to refer chat reference patrons to subject librarians for in-depth assistance. The initial hypothesis was that subject librarians would be more likely to refer patrons in their own areas of expertise, for several reasons: they can quickly grasp the information need and ask appropriate...